According to Press Ganey’s Physician’s Office and Outpatient Pulse 2007, a widely used report
in health care industry, on time appointment performance in ambulatory surgery is one of the
most important factors with respect to patient satisfaction. However, how to best optimize the
O.R. scheduling has been a long standing, highly debated issue within the healthcare industry.
The goal of this analysis is to look at the characteristics of U.S. hospitals to see if hospitals in certain geographical regions shared common features, particularly in the Northeast versus other areas of the country. The data used were taken from the HIMSS Analytics Database, which comprises data from over 5,000 hospitals. Specifically, we focused on variables relating to finances, quality of care and service metrics, and types of technology used by the facility.
The goal of this project is to forecast application rates for LEED certification using Registration and Application data provided by Green Building Certification Institute.
Prof. Galit Shmueli, Institute of Service Science, College of Technology Management, National Tsing Hua University, 101 Kuang Fu Road Sec. 2, Hsinchu 30013 Taiwan
