Traffic accident happened every day. In order to decrease the number of traffic accident and the losses caused by the traffic accident. Our government have a lot of policy, but these policy are focus on all the citizen. But now we think the policy have to focus on the certain group, the group who have high rate in traffic accident, to let the policy have more Significant effect.
Customers: Public health care system (government public welfare department)
The expense on those patients is more than 3 million dollars per year (half patients compared to Diabetes, but double expense).
Business Background and Motivation: Our main client is the newly elected director of the hospital who found that they are losing money in the operating room department due to the improper management on the surgery scheduling. Thus, he arranged a special committee to solve this hard task. The business problem we face is that for surgery scheduling it is often subjectively assigned by the operating doctors. For the doctors, each of them has different preference of time schedule and even the operation rooms which results in the difficulty of proper scheduling.
Prof. Galit Shmueli, Institute of Service Science, College of Technology Management, National Tsing Hua University, 101 Kuang Fu Road Sec. 2, Hsinchu 30013 Taiwan
