More business and government organizations developing IT solutions now use open-source repositories because of their reliability and rapid development. The bedrock of an open-source project is the community that uses, maintains, and creates new applications from it. This is because the more people who can see and test the code, the more likely any flaws will be caught and fixed quickly. Therefore, it becomes crucial for the foundation hosting the repository, to manage the massive number of issues submitted by users on a daily basis.