With more than 25 Mobile service providers in India, all the service providers want to increase their market share as quickly as possible. Few techniques to improve market share can be by good marketing campaigns or by providing customized connection plans and excellent customer service when the customer walks in to the store. In most of the cases, the customer’s interaction with the representative from service provider will determine whether the customer will continue service with that provider or not.
The project is based on the data collected over a period of time from the customers who have used Governance services in India for the land registration process. The goal is to predict whether a person availing the e-Governance Service will pay a bribe of over INR 100.
As the focus of Information Technology outsourcing (ITO) and business process outsourcing (BPO) evolves from purely-cost-arbitrage and becomes a strategic business decision, the processes of vendor selection and contract negotiation is becoming increasingly complex, time consuming and expensive. Based on theories of contracts and procedural coordination and the growth in the IT-BPO outsourcing industry, we believe that the costs associated with contract negotiation will only increase in future.
Prof. Galit Shmueli, Institute of Service Science, College of Technology Management, National Tsing Hua University, 101 Kuang Fu Road Sec. 2, Hsinchu 30013 Taiwan
